Travel Information

Baggage in these Conditions means baggage of the passenger carried on or in conjunction with the passenger’s flight. All carriage of baggage is subject to these conditions and rules. The SmartLynx baggage allowance per seat occupying passenger is as follows:

Passenger Flights
Carry-on Baggage: Two items up to 7kgs total combined weight.
Checked Baggage: Up to 20kgs, two items only. Additional bags will be charged at $25 per piece.

Mobility Aids and Strollers
Wheelchairs, other mobility aids and strollers do not count towards the baggage allowance.

Excess Baggage
Excess Baggage Fee: $5.50 per kg for each kg over the Checked Baggage allowance.
There is no guarantee that excess baggage can be carried on the stated flight, even if prepaid.

Overweight Items
SmartLynx is unable to accept any single item of checked baggage exceeding 32kg in weight.
To discuss freight options for items exceeding 32kgs, please contact SmartLynx Customer Service.

BAGGAGE CONDITIONS
SmartLynx may refuse to carry any passenger or baggage where these Conditions or any Rules relating to baggage are not complied with. SmartLynx may search any passenger or baggage to ensure such compliance. All carriage of goods not being baggage as defined herein shall be subject to similar Conditions and to any Rules determined by SmartLynx or other agreements made from time to time.

Baggage is, where possible, carried on the same flight as the passenger. However, where this is impractical it may be carried on the next available flight or an earlier flight if delivered to our check in prior to travel. SmartLynx may refuse carriage for any baggage that in its view is unsuitable for carriage for any reason.

Except as provided for under legislation SmartLynx is not liable for loss or damage to, or delay in the delivery of fragile or perishable articles, money, jewellery, precious metals, negotiable papers, securities or other valuables, business documents, passports and other identification documents, samples, medicines, or drugs which are included in the Passenger’s checked baggage, even if SmartLynx is aware of such items. Personal valuable items should be carried on the Passenger’s person or in carry-on baggage under their care. The Company is not liable for damage that occurs due to an inherent defect, quality or vice of the baggage or due to wear and tear. This may include:

• cuts, scratches and dents.
• damage to retractable or fixed luggage handles.
• external items missing from bag, e.g., wheels, feet, locks, zipper and zipper tabs, straps or name tags and
• damage to the inside contents of a bag if the item(s) were suitably packed for transportation.

The company is not liable for damage to other items not part of the baggage structure, overweight items labelled with heavy tags, and baggage if baggage weight exceeds the maximum weight specifications of the manufacturer. Where the manufacturer’s specifications are unavailable the weight limit applied will be 25kgs.

It’s the customer’s responsibility to ensure that baggage is suitably packed for transportation (including oversized items such as sporting equipment or musical instruments). The Company is not liable for damage as a result from baggage that is unsuitably packed by the customer, including overpacked baggage.

Claims for baggage damaged or lost during travel must be reported to SmartLynx within 24 hours. All claims should be submitted to SmartLynx staff on arrival at the destination. If there are no staff present photographic evidence taken at the airport must be submitted to SmartLynx. SmartLynx is not liable for normal wear and tear (this includes, and is not limited to, damaged handles and wheels). SmartLynx is also not liable for damage to any items that are not packaged or protected correctly.

You warrant that you can travel independently, or if you cannot, that you are travelling with an accompanying passenger who is responsible to ensure that you can travel safely and provide all assistance and supervision you require.

We may be able to provide limited assistance at some ports for special requirements such as wheelchairs, service dogs, unaccompanied minors, carriage of firearms, pet transport, and persons in legal custody. Please contact SmartLynx prior to booking to confirm availability of any special service request.

It is against the law to bring onto the aircraft, whether as carry-on baggage or checked baggage, restricted items as defined by the Civil Aviation Safety Authority. SmartLynx Australia, the airport, or government officials may inspect and/or search your baggage with or without your presence. Passengers should not tender dangerous goods or potentially dangerous goods for carriage as baggage.

A list of common dangerous goods is displayed at check in counters and further information is available on request. Passengers are requested to clarify any doubtful items prior to check in.

Common examples include compressed gasses (some common camping equipment), flammable liquids and solids (strike anywhere matches, lighter and heater fluids, flammable aerosols), firearms (may only be carried with approval as checked luggage), and poisons (not including medical prescriptions).

In your hand luggage or on your person, you must not include sharp or pointy objects or cutting implements of any kind or length, whether of metal of other materials. Passengers carrying needles for medical purposes will need to declare them at check in and airport screening points. Medication should have a professionally printed label identifying the medication or manufacturer’s name or pharmaceutical label affixed.

Alcohol management programs are in place in many of the communities in Cape York. The carriage of alcohol is NOT permitted on SmartLynx Australia flights operating into or via dry communities. Alcohol is not permitted in checked baggage, carry-on baggage, or on your person.

SmartLynx Australia will not carry items that we reasonably determine are unsuitable for carriage because they are dangerous, unsafe or because of their weight, size, shape or character, or items which are prohibited by any applicable law from being carried on any aircraft. If we discover that you are carrying prohibited items, we may do whatever we consider appropriate and what is reasonable in the circumstances, including disposing of the item, or retain as evidence any such goods.

SmartLynx Australia is proud to be a participating airline in the Queensland Government’s Local Fare Scheme.

The Local Fare Scheme is an airfare subsidy that aims to improve the standard of living for local residents in regional and remote Queensland communities by making air travel to neighbouring communities more affordable.

Eligible residents may receive a discount of up to $200 for one-way airfare bookings when travelling between select airports throughout the Torres Strait and Cape York regions.

• Up to $200 discount for one-way travel, including GST; up to $200 discount is applied to each one-way fare, including GST. Minimum fare payable is $99 each way, including GST, plus booking fees.
• Residents must apply for and be issued with a Letter of Eligibility through their local council before being able to book discounted fares under the Local Fare Scheme.
• Discounted airfares under the scheme are available through a local ticketing agent or from SmartLynx Australia.
• Discount applies at the airline’s discretion.
• Fare rules are in accordance with the fare type booked, set by airlines.
• Discount is for personal air travel only, not for employer paid or government use.
• Not to be used in conjunction with any other government travel subsidy.
• Only for use on scheduled air services to selected communities.

• Step 1

Visit your local council and demonstrate (your local council will set requirements) that you currently live and have lived in a Local Fare Scheme region for at least the last twelve months. If approved, your council will issue you a Letter of Eligibility. Contact your local council for more information.

If you have lost your Letter of Eligibility, contact your local council for a replacement.

• Step 2

Visit your local ticketing agent to buy your ticket or contact SmartLynx Australia on 1300 759872

Bookings can be made on behalf of family members if each family member has a Letter of Eligibility.

To access discounted flights through the Local Fare Scheme you must:

• Present photo ID
• Provide your Letter of Eligibility
• Book a flight from an eligible airport through the local ticketing agent.
• Advise the ticketing agent the reason for travel (this information is used by Transport and Main Roads to record data regarding the scheme use).

• Step 3

Arrive for your flight and present photo ID.

Depending on the type of fare you have booked you will need to contact your ticketing agent if you miss your flight or need to change it.

If you miss more than 2 flights within a 12-month period, you may not be able to receive any further discounted flights.